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ILNZ Customer Portal
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HOME > HELP
FAQ
Why become an Asahi Customer?
We welcome and appreciate the opportunity to develop with you a profitable beverage business. At Asahi we have a strong belief that through a working partnership, we can grow both our businesses.
How do I change my password?
Once you have logged into the website, there is an option for you to reset your password in 'My Account'. In the 'My Account' selection there is an option to change your password, complete this to reset and create a new password.
I have forgotten my password, how do I get a reminder?
On the log in page there is an 'I forgot my password' link, simply click on that and put in a few details. An email will send you your password. If you have forgotten your password, click here to arrange a new password.
How do I change my billing address?
Please call 0800 420 001 and follow the prompts to our Accounts department. The reason we ask you to call is to make sure your request is sent through to the correct department and attended to as soon as possible.
How do I change my delivery address?
Please contact your Representative to get this changed, if you don't have your Representatives contact details please contact us on 0800 420 001 and we will be able to give this to you.
How do I change business ownership details?
Please contact your local Representative. They will have the appropriate paper work to assist you.
If you do not know who your local Representative is, contact us on 0800 420 001 and you will be directed to the appropriate person.
How do I register for online ordering?
If you're already an Asahi customer and you wish to order our products through this website, simply contact your Representative and they will organize this for you.
Can I see delivery costs if applicable?
All costs associated with your order will be displayed before you submit your order.
Can I save an order and come back to it at later time?
Yes, you have the ability to save a draft order.
Can I cancel my order?
Yes, you can cancel your online orders prior to your cut-off time by contacting our Customer Centre on 0800 420 001.
How will I know that you have received my order?
When you submit your order a confirmation will be sent to your email address, advising it has been received and the summary of your order.
How often can I order?
You can order as often as you like as long as you meet the minimum delivery requirements. If you have any queries regarding this please don't hesitate to contact your Representative.
Can I add to my order after I have placed it?
No, this will need to be a separate order.
What happens to my order if the system freezes or my internet connection is lost?
Through this service you have the ability to view past orders, so if you are unsure if an order was submitted due to a system freeze simply look at your past orders.
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